Frequently Asked Questions (FAQ)
Where do your cosmetic products come from?
Our cosmetic products come from Latvia, where they are manufactured with the utmost care and in compliance with rigorous quality standards.
What skin types do your products target?
Our products are designed for all skin types and address a variety of skin concerns. You'll find the right solutions at HEALYOU.
What are the delivery times in France?
Delivery in France takes 3 to 6 business days. We do everything we can to ensure your orders arrive as quickly as possible.
What are the delivery costs in France?
Delivery is free in France for orders over €100. For orders under this amount, delivery costs will be calculated at checkout.
Do you live internationally?
Yes, we currently deliver to Europe, England, and the United States.
What types of payment do you accept?
We accept several payment methods, including credit cards, Shop pay, Visa, MasterCard, American Express, Apple Pay and Paypal.
Can I return a product if I am not satisfied?
Yes, we accept. Returns are accepted within 30 days of receiving your order, provided the products are in their original condition and unused. Please see our return policy for more details.
How can I contact customer service?
You can contact us via our contact form on our website, or by email at healyou011@gmail.comOur team will be happy to assist you. You can also chat with us on WhatsApp by clicking on the "Chat with us" bubble in the bottom right corner of the website.
Do you offer personalized skincare advice?
Yes, we offer free personalized consultations to help you choose the products best suited to your skin type and specific needs. Please feel free to contact us for more information so we can schedule a phone or video appointment.